📍 Location: Dubai, UAE

💰 Salary: AED 6500

◾ Job Type: Permanent (Outsource)

➡️ Experience Required: AML & Claims Handling Experience Preferred

Job Description:

We are looking for a Customer Service Executive with experience in the insurance industry to manage customer interactions, support policy-related queries, and assist in claims processing while ensuring compliance with AML regulations.

Key Responsibilities:

👉 Handle customer inquiries via phone, email, and chat professionally and efficiently.

👉 Support customers with policy information, renewals, endorsements, and claims status updates.

👉 Process and coordinate insurance claims documentation and follow-ups.

👉 Perform AML (Anti-Money Laundering) checks and ensure compliance with regulatory requirements.

👉 Verify customer documents and maintain accurate records in internal systems.

👉 Coordinate with underwriting, claims, and compliance teams for issue resolution.

👉 Maintain high customer satisfaction and service quality standards.

👉 Escalate complex cases and complaints when necessary.

📩 Interested candidates:

Please share your CV at [email protected]

📌 Subject Line: Customer Service