Customer Service Representative (Female)

Customer Service Representative (Female) – Urdu Speaker

Location: Islamabad, Pakistan

Job Type: Full-Time (On-Site)

Salary: Rs. 90,000 – Rs. 120,000 per month

Shift: 4:00 PM to 12:00 AM (Midnight)

About the Role

We are looking for a confident and professional Female Customer Service Representative to join our team in Islamabad. This is a front-line role where you will be the voice of our client’s brand. You will handle customer inquiries, resolve issues, and ensure a positive experience for every caller.

This is an entry-level role. We are open to freshers who have the right attitude, a professional demeanor, and a strong command of the Urdu language. We believe in training the right person, so if you are a quick learner, we want to hear from you.

Why Join Us?

Competitive Pay: Earn between 90,000 to 120,000 PKR per month, based on your skills and performance.

Convenient Shift: Work from 4 PM to 12 AM, which allows you to manage your mornings and early evenings comfortably.

Career Start: This is a fantastic opportunity for fresh graduates or those with limited experience to start a professional career with a supportive team.

Professional Environment: We value presentation and professionalism. You will be working in a modern office setting where your appearance and communication skills are a priority.

Key Responsibilities

1. Handle inbound and outbound customer calls with a positive and helpful attitude.
2. Listen to customer concerns and provide accurate, timely solutions.
3. Maintain a professional tone and clear communication in Urdu (and basic English where needed).
4. Document customer interactions and update records in our system.
5. Meet daily performance targets and quality standards.

What We Are Looking For (Requirements)

1. Education: Minimum High School or equivalent. A Bachelor's degree is a plus but not mandatory.
2. Language: Fluent and professional-level speaking skills in Urdu.
3. Experience: Freshers are highly encouraged to apply. Prior call center experience is not required.
4. Personality: A positive attitude, strong interpersonal skills, and the ability to handle pressure with grace.
5. Presentation: A good, neat personality is required.
6. Dress Code: Professional dressing is strictly required at all times.
7. Tech Savvy: Basic computer literacy is preferred.

Important Notes for Applicants – Please Read Carefully

Selection Process: Due to the high volume of applications we receive, only shortlisted candidates will be contacted for an interview. If you do not hear back within two weeks, please consider your application for this specific role unsuccessful. We appreciate your understanding.

Location: This position is based in Islamabad. Please apply only if you are able to commute to the office daily.

Apply NOW

If you meet all the above requirements and are ready to start your career with us, please send your updated CV:

[email protected]

Subject Line: Application – Customer Service Representative (Female) – Islamabad

We look forward to meeting our next team member!

Final Checklist for Applicants (Visible to them):

✅ CV attached

✅ Subject line correctly written

✅ Ready to work 4 PM – 12 AM in Islamabad

Equal Opportunity Employer

Hanshek is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.